INFORMATION FOR OUR GUESTS

A

Various adapters and charging cables are available for you to borrow at the reception. A deposit of CHF 10.00 will be charged for each item, which will be refunded when you return it.

B

You can rent bikes at the train ticket counter in Burgdorf. Without a half-fare pass, the rental fee is CHF 27.00 for half a day and CHF 38.00 for a full day if the bike is returned at the same station. The rental fee for an e-bike is CHF 43.00 for half a day and CHF 60.00 for a full day. You can find more information at www.rentabike.ch or directly at the train ticket counter.

The breakfast buffet is available in the restaurant and is included in the room price. For external breakfast guests we charge CHF 25.00

Monday to Saturday: 6:30 a.m. - 10:00 a.m.

Sunday: 7:30 a.m. - 11:00 a.m.

For event tips, visit the Burgdorf city website. For information on other activities and events in and around Burgdorf, please contact the reception.

C

The room is available until 11:00 am. A later check-out is possible at an additional charge, subject to availability.

With the clear city map of Burgdorf, available at reception, you can go on a journey of discovery in the Emmenstadt.

We accept all major credit cards as means of payment.

D

At your request, the reception will contact the on-call family doctor of the city of Burgdorf.

Laundry for dry cleaning can be left at the reception. Dry cleaning is only possible from Monday to Friday, duration: 24 hours.

We will be happy to provide you with an additional duvet or bedspread if you wish. A synthetic blanket is also available for allergy sufferers.

F


If you would like to fax something, we will be happy to do it for you. Please contact the reception desk.
Cost for the first page: CHF 3.50, each additional page CHF 1.50.

If you need a plaster, bandage etc. please contact the reception.

Come to reception with your flight ticket. We will be happy to reconfirm, rebook or check in your flight for you.

For flower orders please contact reception.

Do you know your escape route? Please note the corresponding information on the inside of the room door. The instructions of the hotel staff must be followed in case of fire. The assembly point is located on the square opposite the hotel (Migros-Neumarkt-Zentrum).

You are welcome to pay your hotel bill in euros or dollars. Change can only be given in Swiss francs. Of course, we will also exchange euros or dollars for Swiss francs. However, we would like to point out that the exchange rate differs from the bank exchange rate and recommend that you exchange money at the bank.

G

We are happy to provide our hotel guests with a parking space in the nearby underground car park for CHF 12.00 per day. The number is limited. We also have two parking spaces with charging stations, which we are happy to rent to you for CHF 25.00 per day. Collect your parking ticket from reception upon arrival.

In Oberburg (10 minutes from Burgdorf) there is an 18-hole golf course in the middle of the beautiful Emmental. For information, please contact the reception.

H

Various amenities (nail file, cotton pads, etc.) are available in your bathroom. Should you require additional items, these are available at reception.

I

Children up to 6 years stay free of charge (breakfast included) in their parents' room. High chairs for children are available in the restaurant.

The reception staff are available 24 hours a day (Sundays until 11:00 p.m.) to answer your questions.

You can request an interim invoice at the reception at any time. Consumptions in the associated restaurants can be added to the room bill on request.

L

We are pleased to offer you the following laundry cleaning option (daily): Hand in dirty laundry at reception by 9 a.m. and you will receive it back within 12 hours. The laundry bag and the price list are in your wardrobe.

We will keep any items that have been left behind at reception for three months. If you wish, we will send your items back to you for a shipping fee.

You are welcome to leave your luggage at reception before check-in and until your departure.

M

The reception will be happy to take messages for you.

Each room has a minibar with 2 bottles of mineral water (free of charge). Other drinks can be purchased at our hotel bar.

N

Various daily newspapers are available at the Bar B5 and in Bistro B5.

P

Well-behaved dogs and cats are welcome in the hotel. We charge CHF 15.00 per night (without food). We are happy to provide you with a dog cushion and a food bowl.

Please note the information on your telephone. Our telephone lines are analogue.

You can have your documents copied at reception. We charge CHF 0.50 per copy.

We are happy to provide you with an additional pillow upon request.
A synthetic pillow is also available for allergy sufferers.

R

The reception is open 24 hours a day (except Sunday 11:00 p.m. to Monday 6:30 a.m.). If there is anything missing in your room that would make you feel comfortable, please contact us.

The 3* Superior Hotel Berchtold includes the well-known Berchtold restaurant, the trendy and popular bar "B5 to be", the Bistro B5 and the in-house shop "B5 to go". We look forward to welcoming you to one of our locations.

Restaurant at the Hotel Berchtold

Monday to Saturday: 11.30 a.m. to 1.30 p.m. and 6 p.m. to 9.30 p.m.
Sunday: closed

Bar B5 to be

Monday to Wednesday: 07.30 to 23.00
Thursday: 07.30 till 23.30
Friday and Saturday: 08.00 to 00.00 hrs
Sunday: closed

Bistro B5

Monday to Sunday: 08.00 to 18.00 hrs
Hot cuisine from 11.00 to 17.00

B5 to go

Monday to Friday: 09.00 to 17.30
Saturday: 08.30 to 17.00
Sunday: closed

S

You will find a safe in the cupboard in your room, which also has a socket for charging your laptop. Items up to CHF 1'000.– are insured.

The Hotel Berchtold has four seminar rooms with a capacity of up to 20 people in block seating and up to 40 people in concert seating. Ask for our seminar and banquet documentation. We will be happy to advise you.

A sewing kit is available for you in your hotel room closet.

Shoe-cleaning utensils and a shoehorn are available for you in your wardrobe in the hotel room.

Shops in Burgdorf are usually open as follows (no guarantee):

Monday partially closed
Tuesday to Thursday: 9 a.m. to 6:30 p.m.
Friday: 9 a.m. to 9 p.m.
Saturday: 9 a.m. to 5 p.m.

If you wish, we will be happy to provide you with a pair of slippers. These are available at reception.

Smoking is strictly prohibited throughout the entire hotel (hotel rooms, restaurant, hall, etc.). If you would like to smoke, please use our smoking balcony next to the hotel bar.

Stamps can be purchased at reception.

A-Post: CHF 1.20

B-Post: CHF 1.00

T

We will be happy to change your towels daily upon request.

W

The reception is happy to accept requests for wake-up calls.

Let yourself be pampered in the DAY SPA at Simon Keller AG right next to the hotel. We would be happy to arrange an appointment for you.

You have free access to the Internet throughout the hotel thanks to Swisscom's Public Wireless LAN. Access can be requested by providing your last name including hotel room number, mobile phone number or credit card number. Our wireless LAN is free of charge, but is secured with additional authentication due to changes in data protection regulations.